Butler Toyota Service dept has lost my trust. I rarely write reviews, but I am writing this one for two reasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

Butler Toyota Service has lost my trust. I rarely write reviews, but I am writing this one for two reasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

Butler Toyota should be called Bait and Switch Toyota, They advertised a Tacoma online, I get contacted by there personnel, I agree to a "Scheduled" appointment, and I specifically ask, "IS THE TRUCK STILL ON THE LOT AND FOR SALE" They tell me YES TOLD YES, SO I arrive on the date and time 1/29/26 @10am for the appointment, AND I AM TOLD THAT THE VEHICLE HAS SOLD" I AM VERY DISAPPOINTED. and they proceed to tell me that the truck sold yesterday? on the 28th of January. SOLD IN JACKSONVILLE FLORIDA? This is the classic bait and switch, and Butler/Bait and switch ask if I wanted to buy a NEWER truck. Very deceptive sales practice, Why didn't they call me and be honest, or tell me that the truck has sold. There are many dealers in the area to purchase a vehicle so I suggest you stay away from Butler and there Internet team of misleading/switchers! This is a bad practice to take advantage of a Disabled Veteran and Senior Citizen, who drove from Warner Robins to Macon and wasted my time!!!

Gifferd Lee was awesome I will send my friends and family when there are looking for a car

I've dealt with Butler Toyota over the years. Servicing my 2011 Corolla. The service I received was always great. I recently decided to purchase a new vehicle and where else would I go but to Butler Toyota. Upon arrival I met the most pleasant gentleman. His name Gifferd Lee. When I tell you that this young man was awesome at his job that is an understatement. I told him what I was thinking and he took it from there. Within 30 minutes he showed me a Black on Black Toyota Camry. When I tell you I fell in love with the car on the spot I did. He walked me through the process, keeping me updated along the way. He made sure I was happy and satisfied with this vehicle. I went in on August 28th 8 days before my birthday so this was a wonderful birthday gift! I was truly pleased with the service I received and wanted to let everyone know if you're looking for a car, go see Gifferd Lee at Butler Toyota in Macon. He's an awesome guy with a beautiful heart. See you again my friend!

A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 A1 👍🏻

This is the 3rd vehicle we've purchased from Butler Toyota. We've always gotten great service.

The whole crew has been very knowledgeable and friendly from the purchase to the service. Thanks for all the help and friendly people that work at Butler.

This was the first time dealing with Butler Toyota and it won't be the last! Mrs Wendy Hollis was exceptional; she is a valuable asset to Butler Toyota! She navigated me through my vehicle purchase from beginning to the end! Mrs. Hollis is very knowledgeable and professional Thanks Wendy!

Great service as always. Everyone was very friendly and helpful. I will be going back.

Excellent sales experience! Shane was a joy to work with - no pressure and very knowledgeable in answering all my questions. I will definitely go to this dealership first and ask for Shane in Sales whenever I look for a new or used vehicle,

These folks always are ready to fix my problems. They have the tools, people, and experience to get the job done.

We had an excellent experience with Butler Toyota. Our sales rep, Gifferd Lee was extremely helpful and the rest of the staff was exceptional. I would highly recommend this dealership to anyone.

Had a great experience with Butler Toyota. They did a great job of keeping me updated on my service and the service was well done. Everyone was very welcoming.

Jerry was fantastic. I enjoyed my experience. I would recommend him to anyone. Thank you.